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October 26-29, 2026
Gaylord Palms Resort & Convention Center
Orlando, FL
ExhibitExhibit

Speak at ICMI’s Contact Center Expo: A Digital Experience

Are you ready to share your expertise and insights with a dynamic audience of senior contact center, customer service, and customer experience professionals? ICMI’s Contact Center Expo: A Digital Experience is unlike any other event, offering unparalleled value through outcome-oriented, interactive, and practical sessions designed to address real-world challenges.

For 2026, we are seeking new, unique, and engaging topics that inspire and empower industry professionals. Whether you are a first-time speaker or a returning presenter, now is the time to submit your proposal for consideration.

Do you have a topic you’re passionate about? Perhaps you have an innovative case study, a groundbreaking solution to a contact center challenge, or a fresh perspective on customer experience? We want to hear from you!

Dynamic speakers are integral to the success of ICMI’s Contact Center Expo: A Digital Experience, and we invite you to be part of this transformative event. Please ensure your session proposals align with the guidance and guidelines outlined in the Speaker Toolkit.

Submit your proposal by Friday, January 23, 2026, and join us in shaping the future of contact center excellence!

Download ToolkitSubmit Your Proposal


What Makes an Ideal Speaker?

We’re looking for dynamic, knowledgeable, and passionate individuals who can inspire and educate our audience. The ideal speaker:

  • Brings Expertise and Passion: Possesses deep subject matter expertise, significant experience, and a genuine enthusiasm for their topic.
  • Delivers Engaging and Educational Content: Captivates the audience with insightful, focused, and purely educational sessions that leave a lasting impact.
  • Shares Real-Life Stories and Practical Insights: Understands that the most powerful sessions are built on authentic experiences and actionable takeaways.
  • Focuses on Actionable Objectives: Designs sessions with clear objectives and practical takeaways that attendees can immediately apply.
  • Collaborates and Connects: Thrives in exchanging ideas, engaging with attendees, and fostering meaningful discussions.
  • Partners with ICMI for Excellence: Works closely with ICMI to create an exceptional experience for attendees and actively promotes ICMI’s Contact Center Expo: A Digital Experience.


Sound like a fit? We hope you’ll consider submitting a proposal for consideration, and we look forward to reviewing your submission (Submissions due by Friday, January 23, 2026). You will be contacted via email no later than mid-February with your proposal status.

Become a Speaker!