Consider this your go-to spot for real talk and real connections. Think less “booth,” more “hangout.” This is where contact center leaders come to swap ideas, share what’s actually working (and what’s not), and connect with people who get it.

From honest conversations about AI, customer expectations, and agent experience, to the challenges keeping you up at night, nothing is off the table. We’ll have live fireside chats, industry vertical meetups, quick-hit discussions, and a few fun surprises designed to spark meaningful connections. Stop by, stay awhile, and join the conversation.

First conference? We’ve got your back. Start your ICMI experience with confidence during our virtual Newcomers Orientation. Meet fellow first-time attendees, get insider tips from the ICMI team, and learn how to make the most of every session, networking opportunity, and event before you even arrive. Session times will be announced soon.

What You’ll Gain:

• Confidence before you arrive 
• Connections with other first-time attendees 
• Insider tips for maximizing your conference experience

Every great customer experience starts with people. That's why we’re excited to partner again with Instant Teams to bring CX for Good: Military Edition back to the Contact Center Expo 2026 in Orlando. After an incredible response from last year's activation, we're excited to once again invite the customer experience community to turn purpose into action, this year alongside our nonprofit partner, the USO.

When you stop by the Instant Teams booth this year, you'll have the opportunity to:

• Help assemble 500 care packages that will be distributed to military spouses.
• Learn more about the military spouse workforce and why it's becoming one of the most resilient talent communities in customer experience.
• Connect with other industry professionals while participating in one of the most meaningful activations at ICMI.

 Stop by booth #617 during Expo Hall hours!

Peer insights are invaluable when tackling challenges and learning new trends. Tap into leaders from Mayo Clinic, Michigan State University, WebMD, and many more market-leading companies at the 2026 show. Beyond case studies, you’ll gain access to keynotes, networking, and expert-led sessions on the most trending topics across integrating AI and automation, managing a hybrid workforce, and keeping up with operational best practices.