Gain invaluable insights from our esteemed keynote speakers. This year, we’re committed to delivering the finest thought leadership—guaranteed to change how you think about the future of contact centers and how you approach your role. Through inspiring stories, engaging advice, and proven best practices, you’ll leave with fresh perspectives for success.
2026 Keynotes
Rachel Druckenmiller
Award Winning Speaker and Engagement Expert
Wednesday, October 28, 2026 | 8:00 am - 9:30 am
THE POWER OF BORROWED BELIEF: How Great Leaders Grow Themselves and Others
You didn't get here alone. And neither will the people you lead.
Think about the person who believed in you before you believed in yourself. The one who told you a hard truth when you needed to hear it. Who held up a mirror and showed you what they saw. Who said "keep going" when you wanted to quit. Who pointed you toward the path when you couldn't see it yourself.
Every leader carries the fingerprints of people who showed up for them in exactly the right way at exactly the right moment, people whose belief became the bridge between who they were and who they could become. But here's what most leaders don't realize: someone in their world right now is waiting for them to be that person.
In this thought-provoking and deeply personal keynote, Rachel introduces four evidence-based leadership archetypes and the specific ways each one shapes identity, unlocks potential, and leaves a lasting impact on the people they lead. Because the most powerful thing a leader can offer isn't a strategy or a framework. It's the belief that someone can do something before they're sure they can.
When leaders learn to borrow belief and to offer it, they don't just grow themselves. They change the trajectory of someone else's life.
About the Speaker
Rachel Druckenmiller is a leadership strategist and keynote speaker who guides people to stop holding back and start showing up with clarity, confidence, and courage so they come alive at work. She's here to help people live an UNMUTED life.
With nearly 20 years of experience in workplace culture and leadership, Rachel works with high-performing professionals to help them show up more fully and step up more courageously, so they lead with greater impact and influence. She spent the first 13 years of her career working directly with HR leaders helping them elevate wellbeing, employee engagement, and corporate culture.
Rachel’s approach brings together psychology, leadership insight, and real-world experience, delivered through stories that stick and tools people actually use. She’s known for making complex human dynamics—like self-silencing, burnout, and self-doubt—feel understandable, relatable, and actionable.
A TEDx speaker, Rachel has been recognized by Forbes, Smart Meetings, and Workforce Magazine for her work helping people build confidence and lead from the inside out. She’s worked with a wide range of organizations and in the HR field including SHRM, BambooHR, paylocity, Anthem, Cigna, and numerous benefit consultants and insurance carriers.
Rachel is respected for her ability to challenge assumptions, elevate thinking, and create moments of insight that continue to shape how leaders show up long after the session ends.
Todd Henry
Podcast Host and Best-Selling Author
Thursday, October 29, 2026 | 8:00 am - 9:30 am
HERDING TIGERS
Assembling a team of top talent is just the beginning. The real challenge lies in leading and motivating these high-performers to achieve extraordinary results. Many leaders struggle to harness the full potential of their teams, despite having all the right pieces in place.
Through revealing often-overlooked aspects of leading innovative teams, keynote speaker and best-selling author Todd Henry helps you discover surprising insights into what truly motivates high-performers. By mastering these techniques, you’ll be equipped to overcome common pitfalls, foster a culture of innovation, and lead your team to unprecedented success.
By the end of this keynote, you’ll be equipped with effective leadership approaches, time and attention management, and self-leadership techniques. Learn how to balance the seemingly conflicting needs within your team to nurture creativity while maintaining focus and productivity.
About the Speaker
Todd Henry is an internationally recognized keynote speaker, best-selling author, and trusted advisor to leaders and organizations who want to unlock brilliance, build courageous cultures, and achieve lasting impact. For nearly two decades, he has equipped executives, creative professionals, and teams with practical frameworks to drive innovation, sharpen focus, and perform at their peak - even under intense pressure.
He is the author of seven acclaimed books, including The Accidental Creative, Die Empty, Herding Tigers, and The Brave Habit, which have been translated into more than a dozen languages and used by organizations worldwide to transform the way they lead and create.
Todd’s award-winning podcast, The Daily Creative, has been downloaded more than 20 million times, making him one of the most trusted voices on creativity, leadership, and productivity. His work has been featured by global media outlets, and he has delivered keynote speeches and workshops to hundreds of organizations across industries—from Fortune 500 companies to innovative startups—empowering them to unleash the untapped potential of their people.
As a thought leader at the intersection of creativity and leadership, Todd Henry has developed a comprehensive framework that helps leaders and teams:
- Build brave habits that drive clarity, courage, and cultural resilience.
- Conquer creativity killers and overcome stagnation with practical, repeatable strategies.
- Maintain brilliance under pressure by mastering rhythms of productivity and avoiding burnout.
- Lead high-performing creative teams with focus, empathy, and confidence.
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