"ICMI's CC Expo is a great event to connect with the frontline decision makers for contact centers. Almost everyone attending the event is genuinely curious about the latest best practices for operating a modern contact center – and is willing to embrace emerging technology to improve their operations. A wonderful opportunity to get direct market feedback for any industry vendor."

"ICMI is truly one of my favorite events of the year. The attendees bring such a friendly and curious energy, making it a unique space where genuine learning and knowledge-sharing thrive. Many contact centers are eager for more education around AI, and ICMI provides the ideal setting for meaningful conversations with industry leaders who can help drive that transformation."

"The 2024 ICMI Contact Center Expo exceeded my expectations! The event attendees were all there to learn more and improve their contact center skills, and when coming to our booth were very engaged in understanding the value of our services. Our team was busy showing product demos to interested event attendees from the moment the expo floor opened to the moment it closed."

"My team and I have attended ICMI twice in the last two years. We have been impressed with the staff & coordinators in running a smooth event. The quality of attendees is exceptional for the industry and we've seen success where it counts. The event app is easy to use and connects with attendees and vendors alike."