You pour your heart into every metric, implementation, and agent interaction. Yet, despite the hours spent overcoming obstacles and modernizing your operations, your team's breakthroughs often stay trapped within your own four walls. It’s frustrating to drive measurable success and have your vision remain a well-kept secret.
The ICMI Global Contact Center Awards changes that. We move your achievements from the back office to the global stage, providing the professional validation you’ve earned. By nominating your team or a standout leader, you gain more than just a trophy; you join a legacy of visionaries at the Contact Center Expo. It’s time to stop flying under the radar. Showcase your strategic accomplishments, inspire your peers, and let the entire industry celebrate the hard work you do every day.
ICMI Global Contact Center Awards
2026 Finalists Announced!
Congratulations to all of the 2026 ICMI Global Contact Center Awards Finalists!
We can't wait to celebrate their achievements in Orlando this October and recognize the incredible work happening across the contact center industry.
Best Contact Center Agent
Brad DePew, Showdown Displays
Fred Manhart, Panasonic Connect North America
Jerron Owens, Navy Federal Credit Union
Quinae Williams, Panasonic Connect North America
Bonnie Wittmeier, Net At Work
Best Contact Center Supervisor
Kelvin Esbrand, FAIRWINDS Credit Union
Jillian Harrington, Navy Federal Credit Union
Renata Harris, Pathward Tax
Ericka Martinez, Etech Global Services
Morgan Wilhelm, Navy Federal Credit Union
Best Contact Center Manager
Travis Broberg, Showdown Displays
Erin Lund, Coast, Professional, Inc.
Brandon Mullen, FAIRWINDS Credit Union
Autumn Paul, Zeiders Enterprises, Inc.
John Riddell, Ultimus Fund Solutions
Colleen Sadek, Showdown Displays
Heather Sheeler, Pathward Tax
Best Contact Center Director
Trina Bowden, AAA, the Auto Club Group
Chris Brown, Coast Professional, Inc.
Jennifer Glanville, UnitedHealthcare Consumer Services
Stephanie Springborn, Zeiders Enterprises, Inc
Best Use of AI
360 Direct Access
AKBANK TAS
Cathay Life Insurance Co., Ltd.
Translink
Best New Technology Solution
360 Direct Access
eGain Composer™
NiCE
RingCentral
Verint
Genie Bot
Best Contact Center Culture
Maricopa Contact Center
Navy Federal Credit Union
Panasonic Connect North America
Redial BPO
StarTech.com Customer Support Department
Subaru of America
UPMC Health Plan
WebMD Health Services
Best Use of Customer Feedback
Cathay Life Insurance Company
Dow Jones & Company Inc
Gopher Sport
Ohio Turnpike and Infrastructure Commission
Best Customer Service Innovation
360 Direct Access
Ultimus Fund Solutions, LLC
Vertex Inc
Veterans Health Administration- Member Services
Best Small Contact Center
Bonterra
FAIRWINDS Credit Union
Gopher Sport
UPMC Health Plan Provider Services
Weitz & Luxenberg P.C.
Best Medium Contact Center
Blue KC
National Life Group
Payroc
Showdown Displays
WebMD Health Services
Zeiders Enterprises, Inc.
Best Large Contact Center
Amica
Cathay Life Insurance Co., Ltd.
UnitedHealthcare Consumer Services
UPMC Health Plan Member Services
Veterans Health Administration- Member Services
Important Dates
- April 9 - Call for nominations open
- May 29 - Call for nominations closes
- June 12 - Extended deadline - final submissions due
- July 23 - Finalists announced
- August 20 - Finalists’ Round 2 materials due
- October 28 – Winners announced live at ICMI Contact Center Expo
Why Participate in the Awards
Establish Your Industry Leadership
Position your organization as a benchmark for excellence. Winning this award secures your reputation as a frontrunner among the global contact center community, moving your brand beyond local success to international.
Validate Your Strategic Innovations
Showcase the results of your hard work. This is your platform to put a spotlight on the sophisticated technologies and polished solutions you’ve implemented to transform both the customer and employee experience.
Engage with the Contact Center Community
Connect with the industry’s brightest minds at the ICMI Contact Center Expo. Participation grants you entry into a high-level professional community, opening doors for collaboration with global customer experience visionaries.
Drive Internal Team Excellence
Boost morale by celebrating collective wins. A nomination serves as a powerful endorsement of your team’s dedication, proving that their daily commitment to overcoming challenges has a measurable, recognized impact.
Celebrate Live on Stage at ICMI Contact Center Expo
Step into the spotlight at a renowned awards ceremony. Receiving recognition in front of top-tier industry executives ensures your achievements are seen and respected by the leaders who shape the future of service.
Discover the remarkable winners who have shaped the contact center industry through their dedication to excellence. From frontline heroes to visionary leaders, these award recipients represent the best of what our community has to offer—professionals who consistently deliver exceptional service in the dynamic and fast-paced world of customer engagement.
