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October 26-29, 2026
Gaylord Palms | Orlando, FL

RegisterExhibit

October 26-29, 2026
Gaylord Palms | Orlando, FL

RegisterExhibit

ICMI Global Contact Center Awards  

You pour your heart into every metric, implementation, and agent interaction. Yet, despite the hours spent overcoming obstacles and modernizing your operations, your team's breakthroughs often stay trapped within your own four walls. It’s frustrating to drive measurable success and have your vision remain a well-kept secret. 

The ICMI Global Contact Center Awards changes that. We move your achievements from the back office to the global stage, providing the professional validation you’ve earned. By nominating your team or a standout leader, you gain more than just a trophy; you join a legacy of visionaries at the Contact Center Expo. It’s time to stop flying under the radar. Showcase your strategic accomplishments, inspire your peers, and let the entire industry celebrate the hard work you do every day. 

Nominations are now closed for 2026. 
Finalists will be announced on July 23.

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Important Dates

  • April 9 - Call for nominations open 
  • May 29 - Call for nominations closes 
  • June 12 - Extended deadline - final submissions due
  • July 23 - Finalists announced 
  • August 20 - Finalists’ Round 2 materials due
  • October 28 – Winners announced live at ICMI Contact Center Expo 
Explore Award Categories

Why Participate in the Awards

Establish Your Industry Leadership

Position your organization as a benchmark for excellence. Winning this award secures your reputation as a frontrunner among the global contact center community, moving your brand beyond local success to international. 

Validate Your Strategic Innovations

Showcase the results of your hard work. This is your platform to put a spotlight on the sophisticated technologies and polished solutions you’ve implemented to transform both the customer and employee experience.

Engage with the Contact Center Community 

Connect with the industry’s brightest minds at the ICMI Contact Center Expo. Participation grants you entry into a high-level professional community, opening doors for collaboration with global customer experience visionaries.

Drive Internal Team Excellence

Boost morale by celebrating collective wins. A nomination serves as a powerful endorsement of your team’s dedication, proving that their daily commitment to overcoming challenges has a measurable, recognized impact. 

Celebrate Live on Stage at ICMI Contact Center Expo 

Step into the spotlight at a renowned awards ceremony. Receiving recognition in front of top-tier industry executives ensures your achievements are seen and respected by the leaders who shape the future of service. 

Why Attend

Discover the remarkable winners who have shaped the contact center industry through their dedication to excellence. From frontline heroes to visionary leaders, these award recipients represent the best of what our community has to offer—professionals who consistently deliver exceptional service in the dynamic and fast-paced world of customer engagement.

Meet Our Winners
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