Transform Your Contact Center
Digital Event: April 8, 2026
Orlando, FL: October 26-29, 2026
ICMI’s Contact Center Expo provides a unique experience for exhibitors and attendees alike, bringing in valuable information, such as case studies and keynotes from leaders in the industry. The expo also offers exclusive tours and in-person training with practical strategies you can implement immediately.
Built around a strong sense of community, the event is designed to spark meaningful conversations and peer-to-peer connections with professionals who face the same challenges you do. Guided by our expert program board, the agenda spans today’s most critical contact center priorities, from AI integration & workforce optimization to elevating customer experience.
Connecting to the Community
ICMI’s Contact Center Expo creates an environment perfect for meeting other professionals. This environment is cultivated through:
- Contact center professionals attending from a variety of industries
- Networking opportunities are built into the schedule
- Dedicated speed networking sessions
- Interactive workshops and breakout sessions designed to foster collaboration
- Social events and receptions
- Expo Hall showcases solutions and technologies
- Panel discussions and Q&A sessions that promote knowledge sharing and professional growth
Keynotes & Case Studies
Keynotes and case studies are a cornerstone of the ICMI Contact Center Expo experience, offering attendees the chance to gain invaluable insights from industry leaders and innovators. When tackling challenges and navigating emerging trends, hearing directly from peers and experts provides practical strategies and inspiration to drive success.
At past events, attendees have had the privilege of learning from leaders at renowned organizations like Fabletics and Mayo Clinic, who shared their real-world experiences and transformative success stories. These sessions highlight actionable solutions and lessons learned, empowering professionals to address their own contact center challenges.
Exclusive Site Tours
At ICMI’s Contact Center Expo, attendees have the unique opportunity to tour some of the most innovative contact centers in the industry. In years past, these tours have included destinations like the Disney Central Contact Center and Universal Destinations & Experiences centers.
These exclusive site tours offer a glimpse into how leading organizations have mastered the art of delivering exceptional customer experiences.
Training
At ICMI’s Contact Center Expo, attendees gain access to cutting-edge training programs designed to elevate their expertise and drive results. Here are examples of the types of training offered in years past:
Contact Center Management
- Master strategic planning and build powerfulpartnerships.
- Learn proven continuous improvement strategies to optimize operations.
Artificial Intelligence in the Contact Center
- Discover what the contact center of tomorrow looks like with a refreshed perspective.
- Gain actionable best practices, real-world examples, and a structured plan to implement AI effectively.
Innovation in Action
Discover the Future of Customer Experience at ICMI's Contact Center Expo Hall
The Expo Hall at ICMI’s Contact Center Expo is your gateway to the latest innovations shaping the future of customer experience. As technology continues to evolve, advancements in AI, automation, and omnichannel integration are revolutionizing how contact centers operate, ensuring they remain the cornerstone of relationship management.
Explore a dynamic space where industry-leading solution providers showcase cutting-edge tools and technologies designed to help you.
Sponsors
