Call For Speakers
Now Open!

Submit by January 23, 2026

Become an Exhibitor

Showcase your brand, connect with the Contact Center Industry, and drive growth

Transform Your Contact Center.

ICMI's Contact Center Expo is the ultimate gathering for customer management professionals, offering unparalleled opportunities to learn, connect, and grow. With expert-led sessions, exclusive training, and innovative solutions, this event empowers attendees to enhance customer experiences, optimize operations, and stay ahead of industry trends. Join a vibrant community of peers and thought leaders to transform your contact center and drive lasting success!

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Contact Center Professionals Results

Lindsay Zarr

Customer Solutions Manager , North American Bancard

"This conference was well organized, had excellent speakers, and an engaged audience."

Rob Ryan

VP Member Services , Life Lock

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Susan Litt

Customer Service Manager , Green Shield Canada

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Marc Hassen

Claims Services Director , Auto Club Group

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Kevin Walker

Customer Care Section Manager , Volkswagen Credit

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Jessica Zupfer

Phone Bank Manager , Bremer Financial

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Cynthia Brittain

Customer Contact Center Manager , Virginia Workers' Compensation Commission

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Contact Center ROI Case Studies

Peer insights are invaluable when tackling challenges and learning new trends. Tap into leaders from Fabletics, KraftHeinz, Mayo Clinic, Michigan State University, WebMD, and many more market-leading companies at the 2025 show. Beyond case studies, you’ll gain access to keynotes, networking, and expert-led sessions on the most trending topics across integrating AI and automation, managing a hybrid workforce, and keeping up with operational best practices.

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See Innovation in Action

Find Solutions for Your Challenges at the Premier Contact Center Technology ShowcaseAs

AI, automation, and omnichannel integration transform customer experience, contact centers remain core to relationship management.

Network with leading solution providers and discover solutions to transform interactions, optimize workforce, and deliver exceptional experiences.

FULL EXHIBITOR LIST BECOME AN EXHIBITOR

Key Features & Benefits of ICMI's Contact Center Expo

Expert-Led Sessions: Gain actionable insights from industry leaders and thought-provoking speakers covering the latest trends and strategies in customer management.
Innovative Solutions: Explore cutting-edge technologies and tools designed to optimize contact center operations and enhance customer experiences.
Networking Opportunities: Connect with a vibrant community of professionals, peers, and thought leaders to share ideas and build lasting relationships.
Exclusive Training: Access hands-on workshops and specialized training to sharpen your skills and empower your team.
Event Highlights: Experience dynamic keynote presentations, interactive panels, and live demonstrations that inspire innovation and growth.

Call For SpeakersNow Open!