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October 26-29, 2026
Gaylord Palms | Orlando, FL

RegisterExhibit

October 26-29, 2026
Gaylord Palms | Orlando, FL

RegisterExhibit

Conference Overview

ICMI Contact Center Expo 2026 brings together contact center professionals for education, networking, technology discovery, and professional development. Taking place October 26–29, 2026, at Gaylord Palms in Orlando, Florida, the event provides opportunities to learn from industry experts, explore practical strategies, connect with peers, and discover solutions for today's evolving contact center environment.

Why ICMI's Contact Center Expo is Above the Rest

The Contact Center industry offers numerous professional development opportunities, but ICMI's Contact Center Expo consistently delivers unparalleled value that transforms both careers and operations. With its practitioner-led approach, exclusive behind-the-scenes access, and community-focused environment, ICMI's Contact Center Expo provides an experience that competing events simply cannot match. Before making your decision about which event deserves your investment, consider these key differentiators that set ICMI's Contact Center Expo apart from the competition.

It’s time to experience the event that’s redefining the contact center industry.

Site ToursEvents & Experiences

FeatureOther “Contact Center” EventsICMI’s Contact Center Expo
Focus on Contact Center LeadershipBroader focus on customer experience (CX) and digital transformation, with limited emphasis on contact center-specific leadership.Dedicated to contact center professionals, offering tailored strategies for leadership and operations.
Learning TracksGeneral themes like AI, CX best practices, and remote work.Four targeted tracks: Boost Your Culture, Revolutionize the Experience, Elevate Strategy & Leadership, Maximize Productivity & Operations.
Site ToursNot offered.Includes exclusive site tours of leading contact centers, providing real-world insights into best practices, including Disney and Universal!
Actionable StrategiesOffers insights into CX trends but lacks depth in operational strategies for contact centers.Provides actionable strategies and data-driven solutions to address operational challenges.
Expo HallFeatures vendors across CX and customer engagement technologies.Focused on contact center-specific tools and solutions, with 30+ vendors showcasing cutting-edge technologies.
Pre-Event TrainingLimited pre-event workshops and training opportunities.Offers 5 pre-event training courses designed to build impactful, career-enhancing skills.
Networking OpportunitiesGeneral networking opportunities with CX professionals.Extensive networking with contact center leaders, including peer-to-peer connections and site tours.
Awards and RecognitionNo specific awards program for contact center excellence.Includes the ICMI Global Contact Center Awards, recognizing the best in the industry.
Event Size and ScopeLarger event with a broader audience, including CX professionals and technology vendors.Smaller, more focused event tailored exclusively to contact center professionals.
Keynotes and SessionsThought-provoking keynotes on CX and digital transformation.Inspiring keynotes and practical sessions addressing the most pressing contact center challenges.
Customization for Contact CentersLimited customization for contact center-specific needs.Fully integrated coverage of AI, automation, self-service, workforce optimization, and customer experience.

Passes & PricingWho’s Attending

What to Expect at ICMI Contact Center Expo 2026

Attendees can explore educational sessions, keynote presentations, networking opportunities, training, site tours, and an Expo Hall featuring contact center technology and solutions. The event combines practical learning with real-world industry experience to help contact center professionals address challenges related to leadership, customer experience, artificial intelligence, workforce management, productivity, and operations.

Why ICMI’s Contact Center Expo is Better For Contact Center Leaders


1. Tailored Content: ICMI focuses exclusively on contact center operations, providing leaders with actionable strategies and tools to improve efficiency and performance.

2. Specialized Tracks: The learning tracks are designed to address specific challenges faced by contact center leaders, such as culture, leadership, and productivity.

3. Site Tours: ICMI offers exclusive site tours of leading contact centers, giving attendees a behind-the-scenes look at real-world operations and best practices—something other CX events don’t provide.

4. Recognition and Awards: The Global Contact Center Awards celebrate excellence in the industry, offering leaders a chance to benchmark their success.

5. Networking Opportunities: ICMI provides unique opportunities to connect with peers and industry pioneers, fostering collaboration and innovation.

6. Focused Expo Hall: The Expo Hall is curated to showcase technologies and solutions specifically for contact centers, ensuring relevance and value.

For contact center leaders seeking targeted insights, practical solutions, and meaningful connections, ICMI's Contact Center Expo stands out as the premier event, offering unique features like site tours that truly set it apart.

FeatureOther “Contact Center” EventsICMI’s Contact Center Expo
Focus on Contact Center LeadershipBroader focus on customer experience (CX) and digital transformation, with limited emphasis on contact center-specific leadership.Dedicated to contact center professionals, offering tailored strategies for leadership and operations.
Learning TracksGeneral themes like AI, CX best practices, and remote work.Four targeted tracks: Boost Your Culture, Revolutionize the Experience, Elevate Strategy & Leadership, Maximize Productivity & Operations.
Site ToursNot offered.Includes exclusive site tours of leading contact centers, providing real-world insights into best practices, including Disney and Universal!
Actionable StrategiesOffers insights into CX trends but lacks depth in operational strategies for contact centers.Provides actionable strategies and data-driven solutions to address operational challenges.
Expo HallFeatures vendors across CX and customer engagement technologies.Focused on contact center-specific tools and solutions, with 30+ vendors showcasing cutting-edge technologies.
Pre-Event TrainingLimited pre-event workshops and training opportunities.Offers 5 pre-event training courses designed to build impactful, career-enhancing skills.
Networking OpportunitiesGeneral networking opportunities with CX professionals.Extensive networking with contact center leaders, including peer-to-peer connections and site tours.
Awards and RecognitionNo specific awards program for contact center excellence.Includes the ICMI Global Contact Center Awards, recognizing the best in the industry.
Event Size and ScopeLarger event with a broader audience, including CX professionals and technology vendors.Smaller, more focused event tailored exclusively to contact center professionals.
Keynotes and SessionsThought-provoking keynotes on CX and digital transformation.Inspiring keynotes and practical sessions addressing the most pressing contact center challenges.
Customization for Contact CentersLimited customization for contact center-specific needs.Fully integrated coverage of AI, automation, self-service, workforce optimization, and customer experience.

Passes & PricingRegister

Who Should Attend ICMI Contact Center Expo?

ICMI Contact Center Expo is designed for contact center leaders and professionals responsible for customer experience, operations, workforce management, team development, and contact center performance. The event offers several opportunities for attendees to learn from industry experts, exchange ideas with peers, explore relevant technologies, and discover practical approaches they can apply within their organizations.

Contact Center Learning and Event Experiences

The ICMI Contact Center Expo provides multiple ways for professionals to learn and connect throughout the event. Educational sessions, focused learning tracks, pre-event training, site tours, networking opportunities, and the Expo Hall allow attendees to explore different aspects of contact center leadership and operations. These experiences provide practical insights professionals can take back to their teams and organizations.

FREQUENTLY ASKED QUESTIONS ABOUT
 ICMI CONTACT CENTER EXPO

ICMI Contact Center Expo is a professional event focused on contact center leadership, operations, customer experience, technology, and professional development. The event brings together contact center professionals for educational sessions, networking, training, site tours, and technology discovery.

ICMI Contact Center Expo 2026 takes place October 26–29, 2026, at Gaylord Palms in Orlando, Florida.

The event is designed for contact center leaders and professionals involved in customer experience, operations, workforce management, leadership, technology, and team development.

The event covers contact center topics including leadership, culture, customer experience, artificial intelligence, automation, workforce management, productivity, operations, and emerging technologies.

Attendees can participate in educational sessions, keynote presentations, learning tracks, training opportunities, networking activities, site tours, and the Expo Hall.

Share Your Expertise and Insight!

Interested in speaking at future events?

Calling All Speakers! Sign up to be added to our list and receive more information when upcoming Calls for Proposals open for submissions for ICMI's Contact Center Expo.

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