ICMI Global Contact Center Awards
You pour your heart into every metric, implementation, and agent interaction. Yet, despite the hours spent overcoming obstacles and modernizing your operations, your team's breakthroughs often stay trapped within your own four walls. It’s frustrating to drive measurable success and have your vision remain a well-kept secret.
The ICMI Global Contact Center Awards changes that. We move your achievements from the back office to the global stage, providing the professional validation you’ve earned. By nominating your team or a standout leader, you gain more than just a trophy; you join a legacy of visionaries at the Contact Center Expo. It’s time to stop flying under the radar. Showcase your strategic accomplishments, inspire your peers, and let the entire industry celebrate the hard work you do every day.
Establish Your Industry Leadership
Position your organization as a benchmark for excellence. Winning this award secures your reputation as a frontrunner among the global contact center community, moving your brand beyond local success to international.
Validate Your Strategic Innovations
Showcase the results of your hard work. This is your platform to put a spotlight on the sophisticated technologies and polished solutions you’ve implemented to transform both the customer and employee experience.
Engage with the Contact Center Community
Connect with the industry’s brightest minds at the ICMI Contact Center Expo. Participation grants you entry into a high-level professional community, opening doors for collaboration with global customer experience visionaries.
Drive Internal Team Excellence
Boost morale by celebrating collective wins. A nomination serves as a powerful endorsement of your team’s dedication, proving that their daily commitment to overcoming challenges has a measurable, recognized impact.
Celebrate Live on Stage at ICMI Contact Center Expo
Step into the spotlight at a renowned awards ceremony. Receiving recognition in front of top-tier industry executives ensures your achievements are seen and respected by the leaders who shape the future of service.
Important Dates
- April 9 - Call for nominations open
- May 29 - Call for nominations closes
- July 23 - Finalists announced
- August 20 - Finalists’ Round 2 materials due
- October 28 – Winners announced live at ICMI Contact Center Expo
Your team is already doing award-winning work—don’t let the industry miss out on it.
Every day you delay is another day your innovations stay hidden and your team’s breakthroughs go uncelebrated. While others are securing their spot on the ICMI Contact Center Expo stage in Orlando, don’t let your hard-won successes remain the industry's best-kept secret.
Join the ranks of the best in CX and prove your leadership before the window closes.