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October 26-29, 2026
Gaylord Palms Resort & Convention Center
Orlando, FL

Why Your Team Should Participate

  • Gain Industry Recognition - Position your organization as a leader in the contact center industry. Winning an award boosts your brand’s visibility across the global customer experience community and highlights your commitment to operational excellence.
  • Showcase Your Innovation - Demonstrate how your team is driving transformation in the contact center space. Share your success stories about leveraging cutting-edge technologies, innovative strategies, and best practices to enhance customer and employee experiences.
  • Engage with the Professional Community - Build meaningful connections with industry leaders and like-minded professionals. Strengthen your network and establish your reputation as a thought leader in customer experience and contact center management.
  • Motivate and Inspire Your Team - Energize your team by celebrating their hard work and dedication. Winning an award validates your organization’s commitment to customer service excellence and boosts morale across your workforce.
  • Celebrate at a Renowned Awards Ceremony - Receive recognition in front of top industry professionals during the ICMI Global Contact Center Awards ceremony at the ICMI Contact Center Expo in Orlando. Showcase your achievements on a global stage.

Important Dates:

  • March 2- Call for Entries Opens
  • May 22 - Deadline to Enter
  • July 24 - Finalists Announced
  • August 14 - Finalist's Round 2 Materials Due

Winners will be announced at ICMI”s Contact Center Expo 2026

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