About the Global Contact Center Awards
You spend all year putting in hard work, spending hours figuring out how you can take on challenges head first. You do the research to find out what technologies and solutions would work best with your contact center, and you carefully implement them so you can see the improvement. You have customers and employees both telling you how much smoother everything is running, but you’re barely seeing any recognition outside of your current customer base.
The Global Contact Center Awards is a place where you can receive that recognition for all the hard work you put in. ICMI’s Contact Center Expo is a gathering of the best and brightest of the contact center community, and at the Global Contact Center Awards, professionals in the industry get the chance to celebrate their accomplishments and be recognized for what they’ve done. See awards others have received in previous years below.
Gain Industry Recognition
Winning an award gives your contact center a chance to be seen as a leader in the field, gaining recognition among the global contact center community.
Showcase Your Hard Work
Show off the hours of work you’ve been putting in behind the scenes, displaying the technologies you have curated and the solutions you have polished to improve the customer and employee experience alike.
Engage with the Professional Community
Contact center professionals from across the globe come to ICMI’s Contact Center Expo. Being a part of the Global Contact Center Awards gives you a clear opportunity to build a connection with other professionals in the field.
Motivate and Inspire Your Team
Boost the morale of your team by celebrating their accomplishments. Being nominated or winning an award is an excellent way to show your team that the work they have been putting in is worth it.
Celebrate at a Renowned Awards Ceremony
Attending the Global Contact Center Awards ceremony and receiving recognition there gives you the opportunity to be seen by other top industry professionals. Showcase your achievements on a global stage.
Important Dates
- March 2 - Call for entries open
- May 22 - Deadline to enter
- July 24 - Finalists announced
- August 14 - Finalists’ Round 2 materials due
Winners will be announced at ICMI’s Contact Center Expo 2026.