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October 26-29, 2026
Gaylord Palms Resort & Convention Center
Orlando, FL
ExhibitExhibit

Why ICMI's Contact Center Expo is Above the Rest

The Contact Center industry offers numerous professional development opportunities, but ICMI's Contact Center Expo consistently delivers unparalleled value that transforms both careers and operations. With its practitioner-led approach, exclusive behind-the-scenes access, and community-focused environment, ICMI's Contact Center Expo provides an experience that competing events simply cannot match. Before making your decision about which event deserves your investment, consider these key differentiators that set ICMI's Contact Center Expo apart from the competition.

It’s time to experience the event that’s redefining the contact center industry.

FeatureOther “Contact Center” EventsICMI’s Contact Center Expo
Focus on Contact Center LeadershipBroader focus on customer experience (CX) and digital transformation, with limited emphasis on contact center-specific leadership.Dedicated to contact center professionals, offering tailored strategies for leadership and operations.
Learning TracksGeneral themes like AI, CX best practices, and remote work.Four targeted tracks: Boost Your Culture, Revolutionize the Experience, Elevate Strategy & Leadership, Maximize Productivity & Operations.
Site ToursNot offered.Includes exclusive site tours of leading contact centers, providing real-world insights into best practices, including Disney and Universal!
Actionable StrategiesOffers insights into CX trends but lacks depth in operational strategies for contact centers.Provides actionable strategies and data-driven solutions to address operational challenges.
Expo HallFeatures vendors across CX and customer engagement technologies.Focused on contact center-specific tools and solutions, with 30+ vendors showcasing cutting-edge technologies.
Pre-Event TrainingLimited pre-event workshops and training opportunities.Offers 5 pre-event training courses designed to build impactful, career-enhancing skills.
Networking OpportunitiesGeneral networking opportunities with CX professionals.Extensive networking with contact center leaders, including peer-to-peer connections and site tours.
Awards and RecognitionNo specific awards program for contact center excellence.Includes the ICMI Global Contact Center Awards, recognizing the best in the industry.
Event Size and ScopeLarger event with a broader audience, including CX professionals and technology vendors.Smaller, more focused event tailored exclusively to contact center professionals.
Keynotes and SessionsThought-provoking keynotes on CX and digital transformation.Inspiring keynotes and practical sessions addressing the most pressing contact center challenges.
Customization for Contact CentersLimited customization for contact center-specific needs.Fully integrated coverage of AI, automation, self-service, workforce optimization, and customer experience.
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Why ICMI’s Contact Center Expo is Better 
For Contact Center Leaders

1. Tailored Content: ICMI focuses exclusively on contact center operations, providing leaders with actionable strategies and tools to improve efficiency and performance.

2. Specialized Tracks: The learning tracks are designed to address specific challenges faced by contact center leaders, such as culture, leadership, and productivity.

3. Site Tours: ICMI offers exclusive site tours of leading contact centers, giving attendees a behind-the-scenes look at real-world operations and best practices—something other CX events don’t provide.

4. Recognition and Awards: The Global Contact Center Awards celebrate excellence in the industry, offering leaders a chance to benchmark their success.

5. Networking Opportunities: ICMI provides unique opportunities to connect with peers and industry pioneers, fostering collaboration and innovation.

6. Focused Expo Hall: The Expo Hall is curated to showcase technologies and solutions specifically for contact centers, ensuring relevance and value.

For contact center leaders seeking targeted insights, practical solutions, and meaningful connections, ICMI's Contact Center Expo stands out as the premier event, offering unique features like site tours that truly set it apart.

FeatureOther “Contact Center” EventsICMI’s Contact Center Expo
Focus on Contact Center LeadershipBroader focus on customer experience (CX) and digital transformation, with limited emphasis on contact center-specific leadership.Dedicated to contact center professionals, offering tailored strategies for leadership and operations.
Learning TracksGeneral themes like AI, CX best practices, and remote work.Four targeted tracks: Boost Your Culture, Revolutionize the Experience, Elevate Strategy & Leadership, Maximize Productivity & Operations.
Site ToursNot offered.Includes exclusive site tours of leading contact centers, providing real-world insights into best practices, including Disney and Universal!
Actionable StrategiesOffers insights into CX trends but lacks depth in operational strategies for contact centers.Provides actionable strategies and data-driven solutions to address operational challenges.
Expo HallFeatures vendors across CX and customer engagement technologies.Focused on contact center-specific tools and solutions, with 30+ vendors showcasing cutting-edge technologies.
Pre-Event TrainingLimited pre-event workshops and training opportunities.Offers 5 pre-event training courses designed to build impactful, career-enhancing skills.
Networking OpportunitiesGeneral networking opportunities with CX professionals.Extensive networking with contact center leaders, including peer-to-peer connections and site tours.
Awards and RecognitionNo specific awards program for contact center excellence.Includes the ICMI Global Contact Center Awards, recognizing the best in the industry.
Event Size and ScopeLarger event with a broader audience, including CX professionals and technology vendors.Smaller, more focused event tailored exclusively to contact center professionals.
Keynotes and SessionsThought-provoking keynotes on CX and digital transformation.Inspiring keynotes and practical sessions addressing the most pressing contact center challenges.
Customization for Contact CentersLimited customization for contact center-specific needs.Fully integrated coverage of AI, automation, self-service, workforce optimization, and customer experience.

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