Why ICMI’s Contact Center Expo Stands Out from the Rest
Other contact center events have broadened their horizons in recent years, looking into different areas while simultaneously losing focus at the center of it all: helping contact center professionals grow in their skills and connections. At ICMI’s Contact Center Expo, we continue to tailor our content specifically to contact center professionals, aiming to help them connect with peers and leaders in the industry and teaching them new ways to adapt to new challenges as they arise.
- Smaller event, so it’s easier to connect with other attendees, including industry leaders and keynote speakers
- Specialized learning tracks spanning many sessions across the days of the Expo, so you can better retain the information after going home
- Boosting Your Culture, Revolutionizing the Experience, Elevating Your Strategy and Leadership, & Maximizing Productivity and Operations
- Tour leading contact centers in the industry, such as Disney and Universal, to see how they keep afloat and thriving through stressful periods
- Unparalleled value that transforms both careers and operations
Specialized Tracks
Tracks are organized by specialized content, allowing you to focus on the sessions most relevant to your professional needs and ensuring a more personalized, valuable experience.
Exclusive Site Tours
Exclusive to ICMI’s Contact Center Expo: site tours of leading contact centers, providing practical insights into best practices, including those used at Disney and Universal.
Recognition and Awards
ICMI’s Global Contact Center Awards, where participants can come together to celebrate excellence in the industry. The awards recognize employees and teams alike who deliver an excellent experience in a fast-paced work environment.
Tailored Content
Keynote addresses and practical sessions made by contact center professionals for contact center professionals. These learning opportunities provide you with possible new strategies to handle operational challenges.
Networking Opportunities
Networking opportunities are seamlessly integrated into the schedule, offering dedicated events as well as organic moments to connect during learning sessions or while exploring the Expo Hall. You never know who you might meet!
Focused Expo Hall
Tools and solutions tailored to contact centers, as well as cutting-edge technologies and coverage for AI, automation, self-service, workforce optimization, and customer experience.