ICMI's Contact Center Expo brings together contact center leaders and cutting-edge solutions to transform your professional journey through actionable strategies and innovative technologies. This premier event is designed to equip today’s customer contact professionals with breakthrough insights, proven strategies, and meaningful connections that drive measurable results.

The event program is curated independently by its advisory board and the ICMI Contact Center Expo team, with a strong focus on vendor-neutral, experience-based sessions that provide attendees with real-world solutions and forward-thinking strategies for modern contact centers.

New for 2026: 30-Minute Lightning Talks:

Don’t miss the chance to be part of our brand-new Lightning Talks!

These dynamic 30-minute sessions are designed to captivate and energize, delivering powerful storytelling that inspires innovation and sparks those game-changing “a-ha” moments. Packed with insights, Lightning Talks offer fresh perspectives and actionable ideas that attendees can immediately apply within their organizations.

If you have a bold idea, breakthrough result, or compelling story to share, this is your moment.

Important Dates & Deadlines:

Speaker Benefits:

•  Recognition as a leader in the contact center industry 
• Complimentary event pass 
• Exceptional networking opportunities with industry peers and decision-makers 

Topics We’re Seeking:

We welcome forward-thinking, solution-oriented sessions aligned with the following tracks:

•  AI in Action 
• Boost Your Culture 
• Elevate Your Strategy & Leadership 
• Maximize Productivity & Operations 
• Revolutionize the Experience 

Proposal Requirements:

To be considered, submissions must include:

• Speaker contact information (name, job title, company, email, city, state)  
• Session title 
• Brief professional bio (roughly 200 words)
• Headshot (High Res, Square, 200 x 200 pixels) 
• Conference track most closely aligned with your proposal (Tracks subject to change) 
• Session format selection (Session, Case Study, Panel or 30-Minute Lightning Talk) 
• Session Description/Abstract (200 words max) concise description of your session 
• Attendee Key Takeaways (3-5 Bullet points) 

Ready to Share Your Expertise?

Join us October 26–29, 2026, in Orlando and help shape the future of the contact center industry. Submit your proposal before March 27 at 11:59 PM EST and be part of an unforgettable experience. We look forward to reviewing your submission!