ICMI’s Contact Center Expo includes learning tracks that are curated by industry experts to ensure that those that attend walk away with practical skills and insights for improving their contact centers. These sessions span the days of the expo, allowing attendees more time to soak in the information, so they feel fully prepared to tackle operational challenges when they get back to day-to-day contact center work. Attendees get to choose between different tracks that focus on various approaches to improving the success of their contact center, whether it be through strengthening the culture within, polishing the experience from every angle, building up leadership skills, or refining the process. No matter which track you choose, you’ll walk away with new strategies you can implement right away to see success.
Boost Your Culture
The strongest, most successful teams are backed by a strong culture within the workplace. With this track, learn strategies for team building that will strengthen those bonds between employees and gain some tools for people management that will help boost morale and performance.
Revolutionize the Experience
This track explores the experience from every angle, looking at how it is to be a customer at a contact center, what it’s like to be an employee, and everything in between. Learn how to hone in on this experience so everyone is able to get the most out of it.
Track sponsored by:
Elevate Your Strategy and Leadership
When leaders have a clear vision for where they want the company to go, it makes it much easier to follow their lead to success. With this track, gain the skills needed to become a strong leader and learn how to set a strategic direction for your contact center.
Maximize Productivity and Operations
This track looks at how to improve the process in the contact center, making it more efficient and effective in day-to-day operations. Learn how to optimize the processes, procedures, and protocols used in contact centers in order to drive success.
Track sponsored by:
