This site is part of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa logo
October 26-29, 2026
Gaylord Palms Resort & Convention Center
Orlando, FL
ExhibitExhibit

Innovation, Insights, and Connections—All in One Place

Like a fingerprint, every ICMI Contact Center Expo event is a little different. Truly unique year after year, we join forces for a few invigorating days together, and we leave with new contacts, ideas, and memories all our own. And of course, we’re bringing back all the classics you’ve come to know and love: an Expo Hall with 30+ vendors, a comprehensive conference program with 40+ sessions, and 5 pre-event training course options for the most impactful, career-building experience.

ICMI Community Corner

Join us at ICMI’s Community Corner. This will be a casual space for brain breaks, fresh ideas, and connecting with peers. Stop by, take a break, and join the conversation.

New Location

NEW in 2026 CCExpo will be located at the Gaylord Palms Resort & Convention Center in beautiful Orlando, FL.  Gaylord Palms Resort and Convention Center is a premier destination for vacation and business travelers alike, offering one-of-a-kind environments, gourmet dining, a water park, full-service spa, year-round special events, and unparalleled guest service. 

Hotel & Travel

CCExpo Newcomers Orientation

New to ICMI’s Contact Center Expo? Don’t worry, you’re not alone! Our newcomer's orientation calls are designed to help first-time attendees feel welcome, connected, and ready to make the most of the event. 

You'll have the chance to learn about what to expect onsite, how to make the most of your experience, and ask an ICMI team member any questions you have. Plus, meet and mingle with other first-timers, so you head into the event knowing a few friendly faces. Join us and experience the power of community! 

Specific times coming shortly. 

Lighting Talks 

Don’t miss the chance to experience our brand-new Lightning Talks! These 30-minute sessions are designed to captivate and energize, delivering powerful storytelling that inspires innovation and sparks those game-changing 'a-ha' moments. Packed with insights, Lightning Talks are your opportunity to gain fresh perspectives and actionable ideas that can drive success in your organization. 

Lightning Talks Image

Speed Networking

Wrap up a busy day of learning with a fast-paced hour of fun at our speed networking session. This lively, interactive experience is the perfect way to expand your professional circle and build new connections before the evening party. In just one hour, you will engage in 15 dynamic conversations that will leave you inspired and energized for what’s next.

LEARN MORE
Speed Networking Content Image
More Case Studies Content Image

More Case Studies

See how other companies have tackled the same challenges you face.

LEARN MORE

Mimosas & Mingling

Kick off the celebration of the Awards Ceremony day with this fun and social event where you can enjoy a relaxed atmosphere while sipping on refreshing mimosas and engaging in casual conversations. Whether you're discussing work, hobbies, or just enjoying the moment, Mimosas and Mingling is all about enjoying good company and celebrating the joy of building real connections.

Wednesday at 7:45 AM

LEARN MORE
Mimosas & Mingling Content Image

Awards Ceremony and Conference Party

The ICMI's Global Contact Center Awards Ceremony offers a chance to come together to celebrate greatness in the contact center industry. The awards recognize frontline workers, managers, and teams who deliver excellent customer and employee experience in a fast-paced and dynamic work environment. After acknowledging the award winners, more fun will follow with a vibrant party and celebration of island life, complete with colorful leis, exotic drinks, and beachy beats. Whether you're lounging under bamboo umbrellas or dancing under the stars, this party promises to be a night of delicious food, creative cocktails, and sweet island rhythm.

LEARN MORE

Sponsors