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Pre-Conference Training

Maximize your time away by arriving early to master critical skills before the main event kicks off. These exclusive, in-person courses offer a rare chance to learn directly from ICMI expert instructors and build powerful connections with peers in an intimate, focused setting. It’s the ultimate way to optimize your professional development and ensure you return to the office with high-impact, measurable results. 

Registrants will select their training course during the online registration process. 

AI in the Contact Center

AI in the Contact Center

  • Dates: October 26-27, 2026
  • Target Audience: Strategic leaders and professionals advancing AI-driven transformation and expertise.
  • Includes Certification Exam
Contact Center Management

Contact Center Management

  • Dates: October 26-27, 2026 
  • Target Audience: Contact center leaders and professionals advancing management, strategy, and collaboration.
Supporting Operational Excellence/Unlocking Coaching Potential

Supporting Operational Excellence/Unlocking Coaching Potential 

  • Dates: October 26-27, 2026 
  • Target Audience: Contact center leaders enhancing coaching, engagement, retention, and performance skills.

Elevate your team, drive excellence, and transform your contact center at ICMI Contact Center Expo. Don’t miss your chance to gain insights, build connections and maximize impact —secure your spot today! 

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