Industry leaders submit proposals that are selected based on the content, quality and relevance, so you can trust that the topics are worthwhile. Also, sponsored sessions are clearly marked to help you choose which sessions interest you the most and will have the highest impact for your company.

Get connected with other professionals and industry pioneers through a variety of networking opportunities, both integrated into the schedule and outside of scheduled events. The connections you make at the Expo prove to be genuine and long-lasting. Learn from others in the field, and discover new ways to handle day-to-day situations.

Only at ICMI’s Contact Center Expo do you get the chance to tour the most innovative contact centers across a variety of industries. Some of the site tours done in the past have been to Disney and Universal, where participants got the chance to see how these businesses handle operational challenges on a larger scale.

Vendors around the expo hall display products, tools, and services to help you navigate operational and technological challenges. You’ll find coverage ranging from AI and automation to workforce optimization and customer experience. The variety of vendors are helpful when trying to make the best purchasing decisions for your company.

Our learning tracks allow you to dig deeper on important contact center management topics. These 2-day training courses and half-day workshops are led by instructors that are highly rated and certified by ICMI, so you can rest assured that you will be gaining valuable information and takeaways that you’ll be able to apply as soon as you step out the door.

Our distinguished keynote speakers are leaders in their industries, providing you with new ways of thinking about your career, leadership style, and management approaches. Their stories will inspire and empower you as you go back to your company, equipped with new solutions and techniques for handling challenges.