Community Leadership Summit

An Invite-Only Experience Exclusively at ICMI Contact Center Expo

For the people who hold the industry together.

If you lead a chapter, serve on a board or run programming for a volunteer association, chances are you carry the weight of keeping your community engaged, growing, and relevant. And you do it all on top of your day job.

We built this for you.

The Community Leadership Summit is a one-day, high-value leadership experience that is happening alongside ICMI’s Contact Center Expo. It’s designed exclusively for volunteer board members, chapter officers, and community leaders shaping the future of the contact center and CX profession.

Why This Matters Now

Leadership fatigue is real. Succession planning feels hard. Attendance is harder than it used to be. Sponsors expect more. Volunteers are stretched thin.

Sound familiar?

Across the industry, volunteer-led communities are experiencing burnout, leadership gaps, and declining engagement. And no major industry organization is investing in you as leaders.

Until now.

This summit is invite-only and intentionally limited to preserve the quality of conversations. If you believe you should be in the room,
raise your hand.

Request an invitation to the Community Leadership Summit.

Request Your Invitation

ICMI is stepping forward as the central convener and champion of community leadership in our industry. This summit is our commitment to strengthening the leadership bench, supporting the people behind the scenes, and ensuring our professional communities thrive for years to come.

Why are we doing this? Because we believe that when community leaders are strong, the entire industry is stronger.

What You'll Walk Away With

During this one-day immersive experience, you’ll explore:

The State of Volunteer-Led Communities (interactive, real talk)
Leadership pipeline & succession planning
Programming strategies that actually drive attendance
Sponsor partnerships without the “ick”
Micro-communities and in-person connection design
Structured peer problem-solving sessions
Facilitated networking (no awkward mingling here; we promise)

You’ll receive hands-on templates, guided worksheets, and meaningful recognition for your service.

You’ll also connect with fellow leaders across associations and leave with a support group of people who understand your challenges without explanation.

Seats are limited to ensure meaningful peer connection.

Tell us about your community leadership role and request access.

ICMI Community Builders Access Request Form

Who Should Reach Out

Attendance is invite-only and intentionally limited to preserve intimacy and impact. But if you’re serving in a volunteer community or association role, we want you to be part of this experience.

We’ve designed this to serve:

Chapter leaders
Board members
Volunteer presidents (current or incoming)
Community managers for regional or niche CX organizations

If that's you, reach out to Erica Marois to learn more or request an invitation.

You Belong in this Room

If you’ve:

ever felt like you’re carrying more than people realize
want better tools, clearer direction, and stronger peer connections
care deeply about the future of our profession

This summit is for you.

If you’re shaping a community in the contact center or CX space, we want to hear from you.

Apply for an invitation to the Community Leadership Summit today.