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October 26-29, 2026
Gaylord Palms Resort & Convention Center
Orlando, FL
ExhibitExhibit

Speak at ICMI’s Contact Center Expo: 
A Digital Experience

Are you ready to share your expertise and insights with a dynamic audience of senior contact center, customer service, and customer experience professionals? ICMI’s Contact Center Expo: A Digital Experience  is unlike any other event, offering unparalleled value through outcome-oriented, interactive, and practical sessions designed to address real-world challenges.

For 2026, we are seeking new, unique, and engaging topics that inspire and empower industry professionals. Whether you are a first-time speaker or a returning presenter, now is the time to submit your proposal for consideration.

Do you have a topic you’re passionate about? Perhaps you have an innovative case study, a groundbreaking solution to a contact center challenge, or a fresh perspective on customer experience? We want to hear from you!

Dynamic speakers are integral to the success of ICMI’s Contact Center Digital Expo, and we invite you to be part of this transformative event. Please ensure your session proposals align with the guidance and guidelines outlined in the Speaker Toolkit.

Submit your proposal today and join us in shaping the future of contact center excellence!

Download ToolkitSubmit Your Proposal



We want the very best presentations for the Contact Center Expo program. What are we looking for? The ideal speaker: 

  • Has significant experience and subject matter expertise in topic proposal, strong content knowledge, experience, and passion. 
  • Can engage an audience with purely educational, insightful, and focused content 
  • Knows that the strongest sessions are driven by real-life stories and insights  
  • Understands that session objectives and takeaways must be actionable
  • Is able to communicate, collaborate, and exchange ideas with attendees
  • Is willing to partner with ICMI to deliver the best possible experience for attendees and spread the word for Contact Center Expo: A Digital Experience


Sound like a fit? We hope you’ll consider submitting a proposal for consideration, and we look forward to reviewing your submission. You will be contacted via email no later than mid-February with your proposal status.

It all starts here!