Experience the industry’s only dual-immersion program by pairing morning behind-the-scenes tours at Disney and Universal with afternoon technical workshops led by seasoned contact center practitioners. This accelerated learning track provides the exact operational blueprints and leadership strategies you need to solve complex service challenges and drive immediate ROI. Secure your Premier Experience Pass to gain this exclusive access to the people and processes defining modern customer experience. 

The 2026 Site Tour and Workshop lineup will be revealed soon. Check back for updates!