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October 26-29, 2026
Gaylord Palms Resort & Convention Center
Orlando, FL
ExhibitExhibit

Elevate Your Contact Center Strategy at the Industry’s Premier Practitioner Event

Why join us at ICMI’s Contact Center Expo in Orlando? This is your opportunity to solve critical operational challenges alongside a community of peers who speak your language. From exclusive site tours at world-class brands like Disney and Universal to expert-led sessions on AI integration, experience management and workforce optimization, you will gain the actionable strategies needed to transform your customer experience. Explore the latest contact center technology in our Exhibition and return to your office with a clear roadmap for leadership and career growth.

Independent Content

Independent Content

Industry leaders submit proposals that are selected based on the content, quality and relevance, so you can trust that the topics are worthwhile. Also, sponsored sessions are clearly marked to help you choose which sessions interest you the most and will have the highest impact for your company.

Schedule
Community-Focused

Community-Focused

Get connected with other professionals and industry pioneers through a variety of networking opportunities, both integrated into the schedule and outside of scheduled events. The connections you make at the Expo prove to be genuine and long-lasting. Learn from others in the field, and discover new ways to handle day-to-day situations.

Site Tours

Site Tours

Only at ICMI’s Contact Center Expo do you get the chance to tour the most innovative contact centers across a variety of industries. Some of the site tours done in the past have been to Disney and Universal, where participants got the chance to see how these businesses handle operational challenges on a larger scale.

Site Tours
Expo Hall

Expo Hall

Vendors around the expo hall display products, tools, and services to help you navigate operational and technological challenges. You’ll find coverage ranging from AI and automation to workforce optimization and customer experience. The variety of vendors are helpful when trying to make the best purchasing decisions for your company.

Expo Hall
Training Courses

Training Courses

Our learning tracks allow you to dig deeper on important contact center management topics. These 2-day training courses and half-day workshops are led by instructors that are highly rated and certified by ICMI, so you can rest assured that you will be gaining valuable information and takeaways that you’ll be able to apply as soon as you step out the door.

Training
Inspiring Keynotes

Inspiring Keynotes

Our distinguished keynote speakers are leaders in their industries, providing you with new ways of thinking about your career, leadership style, and management approaches. Their stories will inspire and empower you as you go back to your company, equipped with new solutions and techniques for handling challenges.

Who Attends ICMI’s Contact Center Expo?

Perfect for all contact center professionals looking for proven strategies to achieve business goals without sacrificing customer service quality. Our global community spans industries and specialties, offering practical solutions for challenges in many areas, such as digital innovation and operational efficiency. Connect with a variety of people in the contact center field, from agents to executives. Past attendees include:

  • Contact Center Manager
  • Director of a Contact Center
  • Contact Center Operations Manager
  • Director of Operations
  • Contact Center Supervisor
  • Director of Customer Experience
  • Executive Director of a Contact Center
  • Executive Director of Customer Service

Contact Center Professionals’ Feedback

Rob Ryan

VP Members Service, Life Lock

“Breakout sessions were very informative and learnings can be applied immediately to improve my business.”

Marc Hassen

Claims Services Director , Auto Club Group

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Kevin Walker

Customer Care Section Manager , Volkswagen Credit

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Lindsay Zarr

Customer Solutions Manager , North American Bancard

"This conference was well organized, had excellent speakers, and an engaged audience."

Susan Litt

Customer Service Manager , Green Shield Canada

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Jessica Zupfer

Phone Bank Manager , Bremer Financial

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Cynthia Brittain

Customer Contact Center Manager , Virginia Workers' Compensation Commission

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."