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October 26-29, 2026
Gaylord Palms Resort & Convention Center
Orlando, FL
ExhibitExhibit

ICMI Awards  

The ICMI Awards celebrate industry leaders who are redefining what's possible in contact center operations and customer experience delivery. These prestigious awards recognize the individuals and teams who demonstrate measurable impact through strategic adoption of emerging technologies, implementation of transformative solutions, and development of best practices that drive operational excellence while elevating both customer satisfaction and employee engagement.

Our Awards Include:
- ICMI's Global Contact Center Awards
- ICMI Women of Impact Award

ICMI Global Contact Center Awards

For more than ten years, ICMI's Global Contact Center Awards have honored the remarkable individuals, teams, and organizations leading the way in customer experience excellence. This distinguished program celebrates professionals who show unwavering dedication to adopting innovative technologies, driving meaningful change, and creating best practices that enhance experiences for both customers and employees. 

Nominations are open through May 29 - Nominate an outstanding colleague today!

Learn MoreMeet Our Previous Winners
Clobal Contact Center Winners Content Image
Important Dates Content Image

Important Dates

  • April 9 - Call for nominations open 
  • May 29 - Call for nominations closes 
  • July 23 - Finalists announced 
  • August 20 - Finalists’ Round 2 materials due
  • October 28 – Winners announced live at ICMI Contact Center Expo 
EXPLORE AWARD CATEGORIES

Your team is already doing award-winning work—don’t let the industry miss out on it.

Every day you delay is another day your innovations stay hidden and your team’s breakthroughs go uncelebrated. While others are securing their spot on the ICMI Contact Center Expo stage in Orlando, don’t let your hard-won successes remain the industry's best-kept secret.  

Join the ranks of the best in CX and prove your leadership before the window closes. 

START YOUR NOMINATION

ICMI Women of Impact Award

The ICMI Women of Impact Award honors an exceptional woman leader who is driving measurable business results while elevating the people and profession around her. 

Presented annually at the Women in Leadership Breakfast during ICMI Contact Center Expo, this award celebrates women who are shaping the future of customer experience and workforce strategy. 

Clobal Contact Center Winners Content Image

We are seeking nominees who: 

  • Deliver measurable impact within their organization
  • Champion innovation in technology, operations, or workforce strategy 
  • Foster inclusive, people-first cultures Invest in mentoring and developing future leaders Influence the industry beyond their title

Finalists will be recognized publicly leading up to ICMI Contact Center Expo, and one honoree will be announced live during the Women in Leadership Breakfast. 

Nominate an outstanding woman leader (or apply yourself) and help us spotlight the women shaping what’s next in contact centers. 

Nominations will open in early June! Questions? Reach out to Erica Marois at: erica.marois@informa.com.

Learn More