October 26-29, 2026
Gaylord Palms | Orlando, FL
October 26-29, 2026
Gaylord Palms | Orlando, FL
December 3, 2026 | Virtual Event
The mandate is clear: Use AI. The roadmap? Not so much.
Contact Center and IT leaders are being asked to move quickly, often while they’re still figuring out which use cases are worth the investment, if their technology and data are ready, how AI will change the work, and what success should actually look like.
Brought to you by ICMI and Enterprise Connect, the AI in Action Summit brings both sides of the conversation together to help build the map.
Through expert keynotes, and candid collaborative conversations with contact center practitioners, IT leaders and technology experts, we’ll dig into where AI is delivering real value, what it takes to move from experimentation to scale, how the agent and manager experience is changing, and which metrics can tell you whether your investments are actually paying off.
If AI is on your 2027 priority list, this summit belongs on your calendar.
Join us December 3 to learn from leaders tackling the same questions you are, compare what’s working, and leave smarter with ideas for where to focus next.
Connect with Contact Center and IT leaders looking for the ideas, solutions, and strategies that will help them build a roadmap toward successful integration of AI in the contact center.
As a sponsor, you’ll have the chance to:
• Position Your Brand as a Thought Leader: Showcase your expertise through keynote sessions, panel discussions, and collaborative conversations that explore where AI is delivering real value and how to scale from experimentation to enterprise-wide implementation.
• Engage with Decision-Makers: Build relationships with contact center and IT leaders who are evaluating AI solutions and looking for trusted technology partners to guide their journey.
• Demonstrate Real-World Impact: Highlight your solutions in the context of changing agent and manager experiences, evolving workflows, and the metrics that matter most to proving ROI.
