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Bianca Price, HR Customer Experience Manager at Michigan State University and 2026 ICMI Feature Contributor, presented a transformative leadership framework at the ICMI 2026 Digital Event that addresses a critical challenge: how to intentionally develop high-potential talent in high-volume operational environments without causing burnout.

The Build. Stretch. Prepare. framework represents a systematic approach that has produced measurable results, including the successful onboarding and promotion of multiple employees within 18 months.