October 26-29, 2026
Gaylord Palms | Orlando, FL
October 26-29, 2026
Gaylord Palms | Orlando, FL
Welcome to the Speaker Center, where you’ll find the essential information you need to prepare for your presentation at ICMI's Contact Center Expo!
For any questions regarding the agenda, logistics, A/V, or general event operations, please contact Zachary Holback.
This conference will take place October 26-29 at:
Gaylord Palms Resort & Convention Center
6000 West Osceola Parkway
Kissimmee, FL 94746
You will receive a speaker registration link which will allow you to register yourself for a Premier Experience Pass. Speakers will receive a complimentary Premier Experience Pass, which will permit access to half-day workshops,site tours, keynotes, conference sessions, the Expo Hall, meals,receptions, and special events.
Note: Pre-conference training is not included with this pass type. To attend pre-conference training, contact ICMIExpoReg@informa.com to upgrade your pass.
This event will take place in-person at the Gaylord Palms Resort & Convention Center in Orlando, Florida. Travel information can be found here. Please reference your signed speaker agreement for more details. Please be sure to book your hotel on or before October 6th in order to receive our discounted room rate.
The conference agenda is available on our website. If your biography and headshot are missing on the agenda, please reach out to Kenna Beaver or Zach Holback
You should have received a custom marketing promo code to share with your professional networks. If you haven't received your promo code, or if you have questions, please contact Zachary Holback.
You're also encouraged to submit blogs, vlogs, articles, or infographics for publication on ICMI.com and the conference site in advance of the event, to promote the event, your participation, and your expertise. If you're interested in contributing editorial content, please contact Cindee Stott.
All sessions set classroom-style (min. 80-person capacity)
ICMI requests that all presentations are submitted in PowerPoint, using the template provided. All materials must be submitted prior to the show and no later than the deadline specified above (October 2, 2026). If materials aren't received by the deadline date, your participation may be subject to cancellation. If you are unable to meet the deadline, please contact Zachary Holback.
Requirements and suggested guidelines for a successful presentation:
ICMI is committed to delivering a sustainable event; to that end, we do not print handouts for breakout sessions. All breakout session handouts will be uploaded to the conference app for attendees to access at their discretion.
As a speaker at Contact Center Expo, you have committed to present your confirmed session or workshop and complete the preparation that it entails. In return, ICMI agrees to promote you and your presentation to its attendees through a comprehensive promotional campaign. Both you and ICMI have made a promise to our attendees to deliver the session as confirmed and published, including the topic and the speaker(s).
All speakers received a confirmation and speaker agreement in June. If you haven't signed and returned your agreement, or if you have any other questions, please contact Zachary Holback.
If you require special assistance, auxiliary aids, interpreters, or other reasonable accommodations while at Contact Center Expo, please send your requests to Liz Frias and we will do our absolute best to accommodate them.
